Frequently Asked Questions
Frequently Asked Questions
Find answers to commonly asked questions below.
Don’t see your question? Let us know!
SHIPPING/ORDERING
Do you ship all year ?
Do you ship internationally?
Yes! We have shipped all over the world and are a favorite with European toffee lovers! We were even the 2017 featured holiday gift at the US Consulate in Turkey! Please call us for shipping estimates for international orders.
How can I track my order?
Once your order has shipped, you will receive an email with tracking information.
What is your return policy?
We do not accept returns, since we sell consumable product. If you are at all unsatisfied with any of our products, please call us at (910) 794-9905 or send us an email at toffee@carolinacandy.com. Please provide us with your name, order number and when and where you received or purchased the products and we will contact you right away. We will always do whatever it takes to ensure satisfaction when it comes to the quality of our products.
GENERAL QUESTIONS
How long can I keep your chocolates before eating them?
Our gourmet toffees stay fresh for six months! Once opened, store in a zip top bag and store in the refrigerator. Our chocolate barks stay fresh for up to 12 months! Once opened, store in a zip top bag at room temperature.
Are any of your products vegan or dairy free?
No. All of our products contain milk and we use butter in the production of our toffees.
Are your chocolates gluten free?
Our products are naturally gluten free.
Do you use peanuts and tree nuts in your facility?
Yes. We are a small shop and utilize the same equipment to produce all of our products. While we do clean and sanitize very well, we cannot be certain that we can remove all traces of nuts and nut oils. For this reason, if you have a severe peanut or nut allergy, we recommend refraining from eating our products.
Do you have any sugar free chocolates?
At this time, we currently don’t offer any sugar free selections.